We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines.
While many things have changed, one thing has remained the same: our commitment to your safety and dental health.
The office is open and we are currently in the process of re-structuring the schedule. If you have an appointment on the books, please consider that appointment on hold until further notice unless the office has already reached out to you.
Infection control has always been a top priority for our team and you probably have seen this during your previous appointments. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC),
Maryland Department of Health (MDH), and the Occupational Safety and Health Administration (OSHA).
We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
At your next appointment, you will notice some of our policies and protocols have changed. We made these changes to help protect our patients and team. Some examples include:
- Our office will communicate with you beforehand to ask some screening questions. You will also be asked to complete a questionnaire when you are in the office.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some throughout the office that will be available for you to use.
- You may see that our waiting room will no longer offer magazines, children’s toys, and so forth since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment and availability for appointments may be limited. Emergency and high-priority appointments will take precedence.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. We will ask you to wait in your vehicle until we are ready for you.
We strongly recommend verifying your insurance is active by calling the insurance company prior to your appointment especially if you or the policy holder were recently affected by a lay-off or furlough.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, every patient, and our team safe. Please call our office with any questions.